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makan rescue

Legal

Terms of service (superseded)

This is an archived copy of version 2026-07-17, superseded on 29 July 2026. It is kept so that anyone whose acceptance was recorded against this version can read exactly what they agreed to. The terms in force today are at /terms.

Version 2026-07-17. These terms govern use of the Makan Rescue apps and services operated by Paaci Pte Ltd ("Makan Rescue", "we"). By ticking the acceptance box at sign-up, creating an account, or placing an order you agree to them; we record the version, date, time, and IP of your acceptance.

1. What Makan Rescue is

Makan Rescue is a marketplace: participating food businesses ("Merchants") sell rescue bags of their surplus food at a discount; consumers reserve and pay in the app and collect in person during the Merchant's stated pickup window. The food sale contract is between you and the Merchant. We facilitate discovery, ordering and payment.

2. Rescue bags

  • Contents are intentionally a surprise and vary daily. The listing describes the type of food, such as bakery items, not specific items.
  • The original value shown is the Merchant's estimate of normal retail value.
  • Allergens and dietary needs: contents are not itemized in advance. Dietary tags such as halal or vegetarian are declared by the Merchant. If you have an allergy, ask the Merchant at pickup before consuming. Do not rely on tags for medical safety.
  • Surplus food is fit for consumption at pickup but may be close to its best-before date. Consume promptly and follow any storage guidance from the Merchant.
  • Assumption of risk: to the maximum extent permitted by law, responsibility for the safety, quality, and contents of the food rests with the Merchant, and you accept the ordinary risks of buying surplus food. Any complaint about the food itself is between you and the Merchant; we will help facilitate a resolution.

3. Prices and payment

All prices are in Singapore dollars and inclusive of GST where the Merchant is GST registered. Payment is processed by Stripe at reservation. We may charge the Merchant a commission; this never increases your price.

4. Pickup, cancellations, refunds and no-shows

  • Collect during the stated pickup window with your in-app QR or pickup code.
  • You may cancel before the pickup window starts for a full refund to your original payment method.
  • If you do not collect within the window, the bag may be disposed of and no refund is due.
  • If the Merchant cannot fulfil your order, you receive a full refund. If a bag is materially not as described, report it in the app within 24 hours; we will refund and investigate.

5. Accounts

You must be 13 or older and provide accurate information. Keep credentials confidential; you are responsible for activity on your account. You may delete your account at any time in the app, subject to the retention rules in our privacy policy.

6. Merchant terms

Merchants agree to a separate Merchant Agreement covering accurate listings, including halal and dietary declarations with valid certification where claimed, food hygiene compliance with Singapore Food Agency licensing and regulations, honouring paid pickups, commission and payout terms, and removal from the platform for repeated failures.

7. Acceptable use

No fraudulent orders, code sharing or resale, scraping, reverse engineering, or interference with the service. Reviews must be genuine and lawful.

8. Liability and indemnity

To the maximum extent permitted by Singapore law: we provide the platform "as is" and "as available" and do not warrant it will be uninterrupted or error-free; we are not the seller of the food and are not liable for Merchant acts or omissions, including the safety, quality, description, or allergen content of any food; and our aggregate liability to you is capped at the greater of S$100 or the fees you paid us (not the food price paid to Merchants) in the previous 12 months. To the extent permitted by law, you will indemnify us against losses arising from your breach of these terms or your unlawful or fraudulent use of the platform. Nothing limits liability for fraud, death or personal injury caused by negligence, or other liability that cannot be excluded, including under the Unfair Contract Terms Act 1977 and the Consumer Protection (Fair Trading) Act 2003.

9. General

Singapore law governs and the courts of Singapore have exclusive jurisdiction. We may update these terms with notice in the app; continued use is acceptance. Contact: support@makanrescue.sg, Paaci Pte Ltd, 111 North Bridge Road, #21-01, Peninsula Plaza, Singapore 179098.